Refund Policy

Returns and Refunds Policy

At DESTELAYR LLC, all our products go through a rigorous quality control process before being shipped. We strive to ensure your satisfaction, and if you need to return a product, we accept returns within 14 calendar days from the date of receipt.

Conditions for accepting a return
For a return to be accepted, the product must be unopened, unused, with its safety seal intact, and in its original packaging. Returns will not be accepted for items that have been opened, used, or altered.

Shipping costs
Return shipping costs are the responsibility of the customer, except in cases where the product arrived damaged or incorrect.

Refunds
We do not issue refunds for change of mind, misuse of the product, or subjective dissatisfaction. A refund will only be processed in the following cases: the product arrived with a manufacturing defect, or there was a verified error on the part of DESTELAYR. In these cases, you must contact us within 48 hours of receiving your order and attach clear photos of the product and the original packaging.

Once we receive and inspect the returned product, we will process a refund for the value of the item within 5 to 7 business days, using the same payment method used for the purchase. We do not offer reshipments or replacement products as part of the return process.

How to start a return or refund request
Please write to us at warehouse@destelayr.com or via WhatsApp at +1 (737) 395-3537, including:

  • Order number

  • Full name

  • Reason for the return or refund

  • Photos of the product and packaging (required in cases of damage or error)

Our team will respond within 2 business days with the corresponding instructions.

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