Refund Policy
✦ Legal
Return and Refund Policy
At DESTELAYR® all our products go through rigorous quality control before shipping, because your satisfaction is our priority.
Request window
We accept return or refund requests only within 1 week (7 calendar days) from the date the order reaches you. After that period, no returns or refunds are accepted.
Conditions to accept a return
The product must be unopened, unused, with its safety seal intact, and in its original packaging. Items that have been opened, used, or altered are not accepted.
Shipping costs
Return shipping costs are the customer's responsibility, except when the product arrived damaged or incorrect — in those cases, we cover the shipping.
Refunds
We do not issue refunds for change of mind, product misuse, or subjective dissatisfaction. We only process a refund when the product arrived with a manufacturing defect or there was a verified error on DESTELAYR®'s part. Contact us within the 1-week window noted above, attaching clear photos of the product and original packaging.
Once we receive and inspect the returned product, we approve and issue your refund within 1 to 2 business days.
Once we receive and inspect the returned product, we approve and issue your refund within 1 to 2 business days.
Note: reshipment only applies to packages lost by the carrier (see our Shipping Policy), not as part of the return process.
Refund method
You choose how to receive it:
For assistance, write to us at ayuda@destelayr.com or via WhatsApp at +1 (737) 336-3485.
How to start your request
Write to us via WhatsApp at +1 (737) 336-3485 or by email at ayuda@destelayr.com, including:
- Order number
- Full name
- Reason for the return or refund
- Photos of the product and packaging (required in cases of damage or error)
Thank you for your understanding and for trusting DESTELAYR®.